Dear AA,

I would like to thank Ms CATHERINE from AA Call Centre. She is very committed to help members solve our problems.

I was pleasantly surprised that she took the initiative to call across different departments to check if there’s stock for my gift collection.

She showed initiative, empathy, and commitment to help members to resolve their problems. Her service is truly outstanding and a role model for other Call Centre staffs to follow.

Thank you very much to Catherine for helping me.