Dear AA,

I am writing to thank the senior technician, CHIANG BAN FOO, who came to assist me when my car broke down at Bishan St 11 on 23 November 2022. Mr Chiang came after an hour and half wait and sorted out the matter with professionalism and speed. I was very impressed with the “get-to-the-problem” attitude that he displayed.

I would also like to thank call agent, UMI, who assured me with her calm voice that help is on the way, when I called for help.

These individuals are a testament to your organisation. Many thanks