Dear AA,

I would like to extend my compliments and appreciation to your call centre officer, KATHERINE, for her excellent customer service.

On 21 Sept 22, I had a problem with my car as I could not engage the gears into any position. Ms Katherine promptly identified that I would need to tow the car to my workshop and she followed up on my case to try and get a tow truck asap and kept me informed.

I think this is indeed super service. Very much thanks to Ms Katherine.