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Staying Dedicated and Committed in the Road Ahead

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This year, AA Singapore’s Annual General Meeting was held online on 18 May 2022. During the meeting, Members were given an overview of AA Singapore’s key happenings for the year 2021 as well as a preview of the Association’s future plans for the upcoming road ahead.

The Automobile Association of Singapore held its Annual General Meeting (AGM) for 2022 on 18 May. In consideration of the COVID-19 situation in Singapore and to safeguard our Members and the community, the AGM was held online. In attendance by person this year were AA Singapore’s President, Mr Bernard Tay and Deputy President, Mr Low Beng Tin, Secretary of the General Committee, Mr Alvin Phua, Treasurer of the General Committee, Mr Rankin B. Yeo, and the Scrutineer as well as other fellow Members of the General Committee Members who attended by electronic means.

During the Meeting, AA Singapore’s President, Mr Bernard Tay spoke on the following matters:

SERVING MEMBERS IN THE MIDST OF THE PANDEMIC

The year 2021 had been a disruptive year for Singapore and the pandemic has generated a challenging environment for companies and the society. Nevertheless, AA Singapore continued to adapt to the constraints imposed by the pandemic.

“We are glad that our AA premises remained open during this period as we took every effort to ensure our business-critical activities remained operational” said Mr Bernard Tay during his opening speech.

As part of the Association’s commitment to serving Members better, AA Singapore continued to provide Members with essential roadside assistance services during the pandemic period. During the pandemic period, AA Singapore ensured that crew members continue to put on their masks and maintain personal hygiene when responding to roadside assistance requests from Members.

We have since discontinued the practice of allowing car owners into the cabin of our recovery trucks and ferrying them to their destination while their vehicle is on tow, and we would like to thank Members for their understanding.

To further prevent the community spread of COVID-19, AA Singapore have stepped up on cleaning measures at all AA premises and preventive measures such as mandatory SafeEntry check-ins before entry to AA premises and requirements for Members and AA employees to put on their masks within the AA premises, were also implemented.

Being part of AA Singapore’s active efforts towards enhancing and improving Members’ overall experience, the Association had conducted Membership surveys over the past year and gained insightful information from Members on the areas for improvement on AA’s services, products and offerings.

In 2021, AA launched a new Digital Racing service at AA Centre and set up an AA Digital Racing Circuit Corner at the Broadway Plaza Centre outlet, where Members can book their Digital Racing slot on the AA website and get the chance to experience the thrill of racing through the life-like racing simulations.

With COVID-19 leading to a surge in e-commerce, online sales performance of AAShop on Lazada and Shopee have yielded an increase of 99% in 2021 – with the Association continuing to explore convenient and new ways to reach out to Members as well as to offer better online deals for Members in the future.

RESUMING TRAVEL AND ACTIVITIES

With the announcement of the opening of Vaccinated Travel Lanes and reopening of borders, AA Singapore have progressively resumed AA AUTOVENTURE™ trips in 2021. In December 2021, AA Singapore collaborated with Jeju Tourism Organisation to organise an 8D7N AUTOVENTURE™ Eco Drive trip to Jeju Island with a convoy of 19 members – making it the first AUTOVENTURE™ trip since the pandemic.

Besides AUTOVENTURE™ trips, AA organised a total of 54 motoring and lifestyle workshops for Members throughout the year – these included webinars on relevant topics such as Lasting Power of Attorney,Retirement,CPF and Overseas Driving Trips as well as web classes like HIIT & Conditioningand Yoga. When COVID-19 restrictions were gradually eased, AA took the opportunity to organise physical events such as the AA Round Island Driveas well.

In view of providing the best protection for Members travelling during the pandemic period, AAS Insurance Agency and AIG also offered an enhanced Travel Guard plan, which include and provide Members with travel coverage for COVID-19 situations such as medical and evacuation costs, trip cancellation and trip postponement.

 

SAFER ROADS FOR ALL

In 2021, the Association partnered with the Fédération Internationale de l’Automobile, FIA on road safety campaigns such as the #LOVE30 campaign which advocates for lower speed limits of 30km/h on designated streets and residential areas.

The Association organised the FIA #3500LIVES – Share the Road campaign, to help raise awareness to road users on the importance of sharing the road and to make the roads safer for all. AA Singapore was honoured to have Mr Baey Yam Keng, Senior Parliamentary Secretary for the Ministry of Transport and Deputy Chairman of the Active Mobility Advisory Panel, as our Guest-of-Honour and for gracing the Share the Road seminar.

In November 2021, the Association launched the FIA-AA Busby Road Safety App (now known as Flare Personal Safety App) – an app that intelligently monitors the users’ outdoor activities and raises an alert if the user is unresponsive and require immediate assistance.

To allow Members to continue learning from AAS Academy remotely, in the comfort and safety of their own homes during the pandemic, AA’s subsidiary, AAS Academy, have also introduced online training sessions for the Safe Driving for Young or New Driver and Eco-Driving Workshop training programmes.

PAVING THE ROAD AHEAD

Being the leading motor association in Singapore, the Association is ever ready to adapt and take on new initiatives and services that will be able to meet the needs of Members now as well as prepare for possible changes in the Automotive industry for the future.

In line with the Singapore Green Plan 2030 and the push for electric vehicles usage in Singapore, AA launched the EV Charging services in 2021 for Members to charge their electric vehicle at the AA Centre. In a move towards a greener environment and to reduce carbon dioxide emissions, AA’s subsidiary, Autoswift Recovery will be replacing 2 new EV vans and commencing the pilot test in the 2nd quarter of 2022 – the larger EV vans will enable the roadside assistance crew to be able to transport larger equipment on trips, thus improving service efficiency for Members.

In view of the rising digital trend, the Association has also been consolidating and streamlining its processes to create a seamless experience for Members. As AA seek to push on its journey towards digital transformation, the Association will continue to improve service experience and operational excellence for Members as well as create deeper partnerships to support Members in their motoring needs.

With Singapore taking a measured approach to ease COVID-19 safety measures and reopening of borders, AA Singapore will continue to take a progressive approach to resuming and bringing back physical, events, courses, activities and AUTOVENTURE™ for Members.

Lastly, Mr Tay thanked Members for their unwavering support and contributions during the challenging times and assured Members that the Association will remain committed to safeguarding the interest of Members as AA Singapore continues to anticipate the future needs of road users and be ready to adapt to future changes.

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