Dear AA,

As a Life Member, I would like to commend Mr IDROS ISMAIL for his patience, kindness, and help when he attended to my car problem.

As part of the Pioneer generation, I was not very savvy with the technology of my keyless car. Mr Idros was very patient when explaining to me.

I hope AA recognises him as a valuable employee as he is a credit to you.

Dear AA,

I would like to give a commendation to MUGUTHAN for his proactive and responsive service in starting my car.

He took it a step further and gave me helpful pointered on prolonging the car battery.

Dear AA,

This morning, your technician, Mr ASMIN, attending to my request for Roadside Assistance promptly and solved the problem efficiently.

Asmin was positive, helpful, and courteous throughout.

I am impressed with the quality and expertise of AA Singapore’s staff.

Dear AA,

Several month ago, I had some issues with my vehicel and seeked insurance claim help and advice from the motor insurance team. Even though I proceeded with my own repairs without claiming, the AA Singapore motor insurance team and towing services helped me. I am impressed with their professionalism and great customer service.

I wish to give special thanks to Jimmy and SALLIE. They are one of the best customer service professionals I have met in recent years. I believe their excellent skills is not just because of their personal attributes, but AA Singapore’s organisational culture, making their staff dedicated to going the extra mile.

Keep up the good work, and a Happy New Year to all at AA Singapore.

Dear AA,

I wish to compliment Mr WONG for his service when I encountered a flat tyre over the weekend.

He was pleasant and cheerful, which helped put me at ease. He attended to the problem professionally and rectified it quickly.

I really appreciate his service to me.

Dear AA,

As a Life Member, I would like to commend Mr Idros Ismail for his patience, kindness, and help when he attended to my car problem.

As part of the Pioneer generation, I was not very savvy with the technology of my keyless car, Mr lDROS was very patient when explaining to me.

I hope AA recognises him as a valuable employee as he is a credit to you.

Dear AA,

Your Roadside Assistance Consultant, Mr SOON, attended to my call on 10 December 2024 regarding a flat battery.

He was very courteous, patient, and helpful with my queries on the possible causes, and on other car matters such as PARF value. He was very knowledgeable and professional, going out of his way to present me the information on car values.

Mr Soon is a great asset to AA Singapore!

Lye Khim Loong

Dear AA,

I would like to thank Ms CATHERINE from AA Call Centre. She is very committed to help members solve our problems.

I was pleasantly surprised that she took the initiative to call across different departments to check if there’s stock for my gift collection.

She showed initiative, empathy, and commitment to help members to resolve their problems. Her service is truly outstanding and a role model for other Call Centre staffs to follow.

Thank you very much to Catherine for helping me.

Dear AA,

I would like to compliment Ms SALLIE for helping me and sorting out my Car Insurance issues while I was on vacation.

Dear AA,

I called AA at 10am as my car could not start.

The Call Centre agent Ms SULIATI was polite and pleasant, making me feel at ease even when I was concerned about my car.

The Mechanic, Mr ISMAIL, was professional and friendly when he came to attend to my car. He identified the issue quickly.

Many thanks to the both of them.

Dear AA,

I would like to compliment your night towing crew, ZHONG, who attended to my road assistance on 15 October 2024, 5am along East Coast Road.

Mr Zhong displayed professional technical knowledge and excellent customer service standards while rendering assistance to me.

AAS, thank you for your fast response and excellent services.

Dear AA,

I would like to thank GANES who selflessly went the extra mile in temporarily fixing the Brake Stopper in my handicap car on the second day of CNY.

He diagnosed the problem promptly after going through a few checks, pointing out that my brake lights were on even when the car was stationary. He spotted a breakage in my brake stopper, and came back after 10 min with a temporary fix.

After a few more minutes, my car was able to start and ready for the festive season.

I would like to thank him again for being helpful to a handicap driver. Thank you to AA for having a good staff like him.

Dear AA,

As an AA member for more than 2 decades, I want to write a few words of appreciation for Ms Bernice Lee, Membership.

She provided me with excellent service with a personal touch when I renewed my membership over the phone, difficult for me at this age when there’s an emphasis on Digitisation.

I would not be able to renew my membership with Bernice’s help. She is quick to understanding my needs and provided her helpful service efficiently and effectively.

Dear AA,

Throughout the past few years of participating in AA Autoventure trips, Boon Cheng has always shown genuine care and professionalism towards all participants. He took the effort to snap memorable photographs of all of us, acceded to all kinds of requests, and rendered his help whenever needed. It is clear that Boon Cheng’s expertise in leading such trips is appreciated by many.

Charmaine did a wonderful job during her first trip. She coordinated and communicated the plans well, took care of the participants, and spent time getting to know us.

It is always a pleasant experience travelling with AA. The knowledgeable and experienced staff put the participants at ease when exploring new territories. I look forward to going on more autoventures with AA. Keep up the good work!

Dear AA,

I rarely write compliment letters but I have decided to take a few minutes to pen down my appreciation for the service rendered by your support team on 2 September 2023.

Your service staff that came to my rescue on 2 September 2023 when my car broke down, lit up my miserable day. They arrived within half an hour and this is by far the fastest waiting time that I have ever experienced. The younger member of your service team, Mr IDROS changed my puncture tyre, not only efficiently replaced the puntured tyre with the spare, but also went above and beyond by investigating the root cause of the puncture. He was also able to advise me the estimated cost of the repair. Throughout the service, he maintained a cheerful smile that alleviated my anxiety and it feels good to be serviced by someone who takes pride in his work.

I would also like to commend the older member of the service team, Mr NURAMIN – he learnt that I only have one cashcard and forego the charge for the parking rates. Thank you!

Dear AA,

I had a flat tyre on 3 October 2023. I was assisted by your helpful staff, KUMAR. He drove over and efficiently fixed the problem. He was courteous and assuring throughout, which helped to calm my anxiety down. AA Singapore is fortunate to have a service-oriented and kind staff like Kumar.

CATHERINE who attended to my SOS call was also friendly and helpful. A big thanks to both of them.

Dear AA,

I want to provide my sincere thanks to CATHERINE from the call centre and the friendly tow-truck driver, Mr TEE HAI SING for assisting with the towing of my car.

Catherine was very professional and provided a sense of calm while helping with my ResQMe request. The tow truck driver was also friendly and reassuring – he towed my car to the workshop without any mishaps. It was a great way to start my day so kudos to both staff for being a beacon of light and help in time of need.

Dear AA,

I would like thank Mr HAZMAN for helping to assist me with towing assistance for my car on 30 July 2023. It was raining at that time and he was very helpful and patient to wait for me as I was late to pass over my car key. Thumbs up for his patience on this.

Dear AA,

I called AA hotline for assistance and I would like to commend Ms JO for her good phone attitude and helpfulness. I would also like to commend tow mechanic, Mr KAMALAN, who helped solved my problem as well. His expertise in explaining the situation was commendable. Thank you to AA for maintaining a team of staff members who are able to provide valuable assistance.

Dear AA,

I am writing to thank your staff Ms BERNICE LEE who attended to my telephone call.

I was trying to renew my Membership but I encountered some technical difficulties. Ms Bernice Lee was very patient and kind in guiding me through the various steps in uninstalling the AAS app and installing the new AAS app. She helped me through the payment method and advised me on renewing for 5 years Membership as the benefits were much more favourable. I am glad I took her advice as I later realised it was indeed the best option!

Throughout the renewal exercise, Ms Bernice Lee was very polite and patient, even when I was slow in performing the various steps in setting up the AAS app and making payment online. I am very grateful to her for helping me and I would like to extend my thanks to her.

Dear AA,

The tow crew, Mr SAFINI that towed my car was very professional and efficient. Within minutes, my car was on its way to the workshop. Thank you.

Dear AA,

I called AAS Hotline for help with a punctured tyre.

I would like to express my thanks to Ms CATHERINE, the hotline receptionist who handled the call with utmost professionalism and Mr HASHIM, who arrived very quickly to change my tyres.